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Core privacy information
Last updated: 3 September 2026
This section explains the core personal-information practices used for Love Lenceria USA. It supplements any more specific privacy information already on this page.
Information we collect
Depending on how you use the store, we may collect contact and account details, billing and shipping information, order and return records, products viewed or placed in a basket, communication preferences, customer-service messages, and technical information such as device, browser, approximate location, security logs and cookie or analytics identifiers.
Payment information
Payments are processed by the providers offered at checkout. We receive information such as payment status, provider reference and limited fraud or verification results needed to administer the order. We do not ask you to send full payment-card details by email.
How we use information
We use personal information to operate the website, take and fulfil orders, arrange delivery and returns, provide customer support, prevent fraud and security incidents, maintain records, comply with legal obligations, measure and improve store performance, and send communications where permitted.
Who receives information
We may share only the information reasonably necessary with payment providers, hosting and technology providers, analytics providers, email and communications providers, fulfilment partners, suppliers where they dispatch an order, delivery carriers, professional advisers, fraud-prevention services and public authorities where legally required. A provider may act on our instructions or as an independent business for its own regulated service.
Cookies and analytics
The website may use essential cookies needed for basket, checkout, security and account functions and may use analytics or other technologies according to the choices provided through the site’s cookie or privacy controls where required.
Retention
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, support, accounting and tax records, fraud prevention, disputes and legal compliance.
Your privacy choices
Depending on where you live, applicable privacy law may give you rights to request access, correction, deletion or portability of personal information and to object to or opt out of certain processing. You can also unsubscribe from marketing using the mechanism in the message. Requests may be made using the Contact details on the website.
Security
We use reasonable technical and organisational safeguards designed to protect personal information. No internet service can guarantee absolute security, so you should protect account credentials and contact us if you suspect unauthorised use.
Children
The store is not directed to children. If we learn that personal information was provided by a child contrary to applicable requirements, we will take appropriate steps to remove or otherwise handle it lawfully.
Changes and contact
We may update this policy when our services, providers or legal obligations change. The current version is published on this page. Privacy questions and requests can be sent using the Contact details shown on the website.
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Incomplete checkout and payment recovery
If you begin checkout, attempt payment, or leave items in your basket without completing a purchase, we may process information you have already provided together with basket or order details, value and currency, checkout or payment status, and limited session or technical information. We use this information to keep checkout working, diagnose payment problems, prevent duplicate or invalid recovery and, where appropriate, help you resume checkout or retry payment.
Where a recovery or abandonment reminder is a commercial email, we apply applicable email-marketing rules, including accurate sender information and required unsubscribe or opt-out mechanisms. Service communications used only to administer an existing transaction are kept distinct from promotional content.
We stop or suppress recovery when we receive confirmation that the order completed, when the basket is deliberately cleared in a way that indicates recovery should not continue, when you exercise an applicable opt-out, or when our systems determine that contact is no longer appropriate. Payment-failure recovery is service-led and does not offer a discount solely because a payment failed.
For adult-product stores, recovery communications are designed to be discreet and may omit sensitive product detail. Full payment-card data is not included in recovery emails.
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